All rights reserved. Please check the " Advanced Define, whether you allow the "Expert" only to view your activities or whether the "Expert" can also take control, i. You can review the status of current invitations , to send out a new invitation, select "Invite someone to help you" Remote Assistance : Pick how you want to contact your assistant : There are 3 methods to send out an invitation : - via Microsoft Windows Messenger but it is NOT a MUST to use it!
It is your job to advise the "Expert" of the password, either by e-mail or a phone call. When selecting "Save Invitation", you will be asked to define the location to save the file for example: to "My Documents" Remote Assistance give you some last instruction. Your system is then connecting to the "Novice" system : Once an "Expert" connects to a "Novice" system, a confirmation message will be displayed : You must click on "Yes" to allow the "expert" to continue and to view your system.
You will then the "Novice" windows of "Remote Assistance" : You can chat via keyboard type under "Message Entry" or via "Start Talking", of both the system of the "Novice" and the "Expert" are equipped with a sound-card with speakers and microphone.
At this time, the "Novice" is operating the system, the "Expert" is just watching, while they exchange information via : - keyboard chat, displayed as messages - voice communication via the network using microphone and speakers - phone call using a separate line if allowed in the settings of the invitation , the "expert" can take control of the system of the "Novice" by selecting in the toolbar "Take Control". When the "expert" like to take control, a message will pop-up on the screen of the "Novice" informing about this request.
Before an administrator can render assistance, the end user must send a Remote Assistance request to the administrator. Clients should follow these steps to send a Remote Assistance request:. The administrator will then receive an e-mail message.
Within the e-mail message will be an attachment RcBuddy. Note that clients can also save a remote assistance invitation as a file that can subsequently be forwarded using another e-mail application.
To save an invitation as a file:. Once the remote assistance invitation is received, administrators can follow these steps to render assistance:. All the end user must do is send the Remote Assistance request to an administrator. The administrator or support tech needs only to connect to the remote system and perform diagnostic actions and repairs.
The user and support tech can exchange chat messages with one another using the provided window. Occasionally Remote Assistance connections fail to connect. Sending a remote assistance request Windows XP's Remote Assistance feature enables users to call for help. Clients should follow these steps to send a Remote Assistance request: Click Start.
Click Help and Support. The Remote Assistance menu appears. Two options appear; users seeking help can either send an invitation through Windows Messenger or Microsoft Outlook. Then, on the Remote tab, select the Allow Remote Assistance connections to this computer check box, and then select OK. In the search box on the taskbar, type remote assistance again and select Invite someone to connect to your PC and help you, or offer to help someone else.
To invite someone who isn't on your contact list, select Invite someone to help you. Go to the search box and enter remote assistance, then select Invite someone to connect to your PC and help you, or offer to help someone else. To help someone not on the list, tap or click Help someone new. You can also use Quick Assist to give and receive remote assistance.
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